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File a complaint

Report an issue with a certified business

Please contact the business directly before filing a complaint. Most issues can be resolved quickly through direct communication.

All certified businesses must meet our strict quality and trust standards. Read more

What does Certification mean?

Our certification seal means the business meets high standards in responsibility, transparency, and customer care.

How the certification Works

We verify company details, responsibility, and transparency.

Certified businesses show our seal. Unresolved complaints may lead to suspension.

The badge is multilingual to support diverse industries.

Certification available in these languages:

Swedish

Norwegian

Danish

English

Business Certification Requirements

Our certification standards ensure that certified businesses maintain high quality and integrity. These requirements must be upheld at all times to retain certification.

Company Requirements

  • Must be a legally registered business
  • Must not be bankrupt or in liquidation
  • Must demonstrate financial stability
  • Management must have a clean record of business conduct

General Requirements

  • Clear privacy policy and terms of service
  • Clear ways to contact the business

Reasons for Certification Revocation

  • Failure to maintain certification standards
  • Breaking commitments made to customers or partners
  • Mishandling complaints or feedback
  • Poor communication
  • Misuse of personal or business data
  • Sending newsletters without consent
  • False or misleading advertising
  • Hidden or deceptive fees
  • Unpaid certification fees
  • Misuse of certification badge
  • Violation of applicable laws